Our policies regarding cancellations, refunds, and service issues
Customers may cancel or reschedule their service booking by informing HomeCare in advance. Cancellations made well in advance may be eligible for a full refund. Late cancellations or same-day cancellations may attract cancellation charges.
Refunds, if applicable, will be processed only in cases where the service has not been delivered or where there is a valid service-related issue. Refund amounts may vary based on the nature of the issue and the work already completed.
If you are not satisfied with the service provided, please notify us within 24 hours of service completion. We will review the concern and may offer a re-service or partial refund at our discretion.
Refunds will not be provided in cases where dissatisfaction arises due to pre-existing conditions, permanent stains, material damage, incorrect service selection, or lack of access to the premises.
Approved refunds will be processed within 7–10 business days through the original payment method. Processing time may vary depending on banks or payment gateways.
HomeCare reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon posting on this page.
For refund or cancellation requests, please contact us .